This video explains how conservation is a win-win - keeping utility costs down and money in customers wallets - by avoiding unnecessary costs and keeping rates lower in the long-term. Click image to play the short video.

This short video explains the least customers should know about the water that they not only love, but need to survive! It describes the water service a typical residential water bill covers, and the costs of delivering a consistent, reliable flow of safe and affordable drinking water to faucets.

SDWPA stands for Safe Drinking Water Primary Assessment. SDWPA is an assessment imposed by the CT DPH, mandated by the recently adopted State budget for the fiscal year ending June 30, 2019. All Community Water Systems with 100 or more service connections will be assessed the fee. The assessed fee with be established by the

ESM stands for Earning Shared Mechanism. ESM is a credit issued to customers when the Company earns a higher rate of return than what was authorized by PURA in the last rate case.

RAM stands for Revenue Adjustment Mechanism. RAM allows for the recovery of the difference between actual revenues collected in the year and the revenues approved by PURA in the last rate case. This surcharge percentage amount is applied to Meter & Usage charges as well as miscellaneous service charges. The surcharge percentage amount is reviewed

Most HWC water meters use straight-reading dials which are read the same way you read your car's odometer. HWC meters measure water use in cubic feet (one cubic foot equals 7.48 gallons).

There are a number of reasons why you may not have water. Planned work - we will notify our customers that they will not have water if a water main shutdown is scheduled. Notification will be left on your front door at least 24 hours ahead of time. Emergency work - time permitting, we attempt

Many customers think the meter is on the outside of their premise since that is where they see our service representative, by the outside reader box. The box on the outside of the house is a remote reader. Our service rep can determine your reading by a radio based device. The meter is located in

As meters get old they tend to slow down and measure water usage inaccurately. The Hazardville Water Company tests your meter periodically to ensure its accuracy; in fact, we are required by the Connecticut Department of Energy and Environmental Protection (DEEP), Public Utilities Regulatory Authority (PURA) to test all our small meters every 8-10 years.

Water hardness is a result of the minerals that occur naturally in water extracted from below the surface of the earth. Because the Hazardville Water Company draws water from a number of wells in the Enfield area, the hardness in the distribution system is found in varying amounts. The hardness concentration can be as low