When you receive your water bill, the bill is due upon receipt. The Total Due date shown toward the bottom of the statement is the date that the payment must be received by to avoid a Late Payment Charge(for monthly bills) or second notice(for quarterly bills).

Although the size of your home may be the same, your daily household habits may require more water use than your neighbor's. You may do more laundry, dish washing, take baths as opposed to showers, which means more water is used in the same amount of time. You may want to check for leaks in

If you determine there were no unusual high usage events such as filling a swimming pool, starting a new lawn, or having plumbing work done to repair a faulty fixture since your last billing, we suggest you do the following: Check the accuracy of the reading. Your last meter reading is on your bill. Read

The average consumption of a family of four is approximately 2400 cubic feet of water per quarter (a figure used by the Department of Public Utility Control). Using a conversion factor of 1 cubic foot = 7.48 gallons, multiply 2400 ft3 x 7.48 gallons = 17,952 gallons of water used per quarter.

There are two parts to your water bill. The meter service charge is based on the size of the water meter located at your property. The usage charge is based on the amount of water used since your previous reading. The amount of water multiplied by the appropriate commodity rate determines the amount of your

Call Before You Dig (CBYD) is a corporation that was established under the Connecticut Non-Stock Corporation Act which includes all public utilities. The purpose of CBYD is to prevent injury to persons and property, and interruption of utility and cable television service resulting from damage to underground facilities. CBYD is a method whereby the location

Your payment and this second notice may have crossed in the mail. When you receive your water bill, there is a Due Date towards the bottom of the bill. If your payment is received after that date, a Late Payment Charge is applied to monthly billed customers or a second notice is sent out to

Some problems that may occur that prevent us from getting a remote reading are: The radio transmitter is not functioning properly and may need to be replaced. The meter and the radio transmitter box are not communicating correctly due to a broken wire, etc. When we are unable to obtain a reading HWC's customer service

At the present time, the Hazardville Water Company does not add fluoride to its water. Current State of Connecticut regulations require water companies that serve a population of 20,000 or more to add fluoride to their water. HWC serves water to just over 18,000; when this number reaches 20,000, HWC will begin fluoridating its water.